Privacy Policy

Who we are

This website is operated by Lulu Publishing Services ("we", "us"). You can contact us at info@lulupublishingservices.com about anything in this policy.

Information we collect

When you send an enquiry through any form on this website, we collect the details you type in: your name, email address, phone number and optional message. We also record the page you were on when you sent the form, the date and time, and your IP address. We use the IP address to limit abuse of the form, for example to stop automated spam.

We do not ask you to create an account, and we do not take payments through this website.

How we use it

• To reply to your enquiry and send you a quote.
• To keep a record of our conversations about your project.
• To protect the website against spam and misuse.

We do not sell your personal information, and we do not use it for unrelated marketing without your permission.

Where it is stored

Enquiries are stored in a database operated by our hosting provider. They are visible only to authorised members of our team through a password-protected dashboard. Our website itself is delivered through a cloud hosting service, which processes technical request data (such as IP address and browser type) to serve pages.

Cookies and similar technologies

The public pages of this website do not set advertising cookies. Your browser may store a small preference in session storage so that a pop-up form is not shown to you more than once in a visit. If we add analytics tools in future, we will update this policy and, where required, ask for your consent.

How long we keep it

We keep enquiries for as long as needed to respond to you and to keep reasonable business records. If you become a client, we keep project information for as long as we are working together and for a sensible period afterwards. You can ask us to delete your enquiry at any time.

Your rights

Depending on where you live, you may have the right to ask for a copy of the information we hold about you, to correct it, to delete it or to object to how we use it. Email us at info@lulupublishingservices.com and we will respond within a reasonable time.

Third-party links

Our website and guides link to other websites, such as publishing platforms. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.